Ambrose, T. & Crispin, P. (2006). Museum basics. New York: Routledge.



Foreword
IX

Acknowledgements
XI
Section 1
Introductory
1
Unit 1
About this book
2
Unit 2
About museums
4
Unit 3
Types of museums
6
Unit 4
The case for museums
9
Unit 5
Museums and sustainability
13
Unit 6
Museums and ethics
14
Section 2
The museum and its users
17
Unit 7
Museums are for people
18
Unit 8
Access and accessibility
20
Unit 9
Understanding your market
23
Unit 10
Marketing your museum
31
Unit 11
Developing new audiences
37
Unit 12
Special audiences: museums and people with disabilities
39
Unit 13
The museum visit
42
Unit 14
Learning in museums
46
Unit 15
Museum education services: inside the museum
48
Unit 16
Museum education services: outside the museum
52
Unit 17
Events and activities: creating programmes
60
Unit 18
Facilities for visitors
67
Unit 19
Providing services: shops and sales points
69
Unit 20
Providing services: food and drink
73
Unit 21
Providing facilities for hire
75
Unit 22
Introducing interpretation
78
Unit 23
Presentation techniques: graphics
81
Unit 24
Presentation techniques: three-dimensional
84
Unit 25
Presentation techniques: audio-visual and interactive
85
Unit 26
Presentation techniques: using people
89
Unit 27
Museum lighting
90
Unit 28
Museum showcases
93
Unit 29
Planning new displays and exhibitions
95
Unit 30
Research for displays and exhibitions
98
Unit 31
Writing text
100
Unit 32
Briefing a designer
104
Unit 33
Display and exhibition design and production
108
Unit 34
Evaluating displays and exhibitions
112
Unit 35
Information services
116
Unit 36
Publications
120
Unit 37
Museum web sites
123
Unit 38
Public relations and the media
125
Unit 39
Working with Friends’ and membership groups
128
Unit 40
Researchers as users
131
Section 3
The development and care of the museum’s collections
133
Unit 41
Types of collections
134
Unit 42
Policies for collecting
136
Unit 43
Policies for disposal
138
Unit 44
Donations, purchases and loans
140
Unit 45
Collecting and field documentation
144
Unit 46
Fieldwork and record centres
146
Unit 47
Photography, film and video
148
Unit 48
Oral history and audio recording
151
Unit 49
Documentation systems
153
Unit 50
The role of collections in research
159
Unit 51
Ethical considerations and repatriation
160
Unit 52
Museum archives and museum history
161
Unit 53
Conservation planning
163
Unit 54
Working with conservators
165
Unit 55
Preventive conservation: principles
167
Unit 56
Environmental monitoring and control: light
169
Unit 57
Environmental monitoring and control: temperature and humidity
172
Unit 58
Environmental monitoring and control: air pollution/insect and pest attack
175
Unit 59
Materials testing
177
Unit 60
Storage: principles
180
Unit 61
Storage: practice
182
Unit 62
Handling, packing and moving collections
187
Unit 63
Remedial conservation: principles
190
Unit 64
Remedial conservation: practice
192
Unit 65
Disaster planning
193
Unit 66
Insurance
197
Unit 67
Collections security: physical and electronic
199
Unit 68
Collections security: systems and procedures
202
Section 4
The museum and its buildings
205
Unit 69
Museum buildings: form and function
206
Unit 70
Museum buildings: planning for access
209
Unit 71
Options analysis and feasibility assessment
214
Unit 72
Preparing briefs for architects
219
Unit 73
Museum buildings: physical security
224
Unit 74
Museum buildings: management and maintenance
226
Unit 75
Orientation
229
Unit 76
Atmosphere, pace and flow
231
Section 5
The museum and its management
235
Unit 77
Legal status and management structures
236
Unit 78
Partnerships
237
Unit 79
Networking
240
Unit 80
Policy development and management planning
242
Unit 81
Developing a forward plan
245
Unit 82
Performance measurement in museums
250
Unit 83
Evaluation
253
Unit 84
Project management
254
Unit 85
Financial management
258
Unit 86
New sources of income
262
Unit 87
Fundraising
267
Unit 88
Management of change
273
Unit 89
Internal communications
275
Unit 90
Staff structures
278
Unit 91
Volunteers in museums
281
Unit 92
Recruiting museum staff
284
Unit 93
Conditions of service
287
Unit 94
Performance standards for the individual
289
Unit 95
Job appraisal and measuring performance
291
Unit 96
Staff training and professional development
292
Unit 97
Health and safety
294
Unit 98
Administrative procedures
299
Unit 99
Computers in the museum
301
Section 6
Supporting resources
305
Unit 100
Sources of information and support
306
Unit 101
Resources on the Internet
309

Glossary
311

Select bibliography
315

Index
319