Salgado, M. (2009). Designing for an open museum: An exploration of content creation and sharing through interactive pieces. Helsinki: University of Art and Design Helsinki.

1
Introduction
12
1.1
Framing the Research Contribution
13
1.2
Establishing the Research Questions
15
1.3
Telling the Story of this Research
16
1.4
Presenting the Methods
18
1.4.1
Design Research Framework
19
1.4.2
Human-Centred Design
20
1.4.3
Accountabilities
21
1.5
Introducing the Chapters
22
2
Key Research Elements
24
2.1
Case Studies
25
2.2
Sound Trace (Äänijälki)
29
2.2.1
Goals
29
2.2.2
Accomplishments
31
2.2.3
Opportunity Knocks
31
2.3
Conversational Map (Keskustelukartta)
34
2.3.1
Goals
34
2.3.2
Accomplishments
36
2.3.3
Opportunity Knocks
37
2.4
The Secret Life of Objects (Esineiden Salatut Elämät)
38
2.4.1
Goals
39
2.4.2
Accomplishments
39
2.4.3
Opportunity Knocks
47
2.5
Understanding the Context, the Content and the Tools
49
2.5.1
Museums and Exhibition Venues
49
2.5.2
Community-Created Content
52
2.5.3
Technology
55
3
The Concept of Ecology of Participation
60
3.1
Digging into Ecologies
61
3.1.1
Assemblies and Participative Platforms
62
3.1.2
Information Ecologies
63
3.1.3
Cultural Ecologies
63
3.1.4
Museums as Ecology
64
3.1.5
Product Ecology
65
3.1.6
Ecologies of Artefacts
65
3.2
De ning Ecology of Participation
66
3.2.1
Definition
67
3.2.2
Implementing the concept
70
3.2.3
Characteristics of the Ecology of Participation
72
3.3
Design Dimensions
73
3.3.1
Theme
74
3.3.2 
Novelty
75
3.3.3
Presence
75
3.4
Participation and Involvement
78
3.4.1
This participation
82
4
Analysis of Community-Created Content
84
4.1
Presenting Community-Created Content in the Light of the Hypotheses
85
4.2
New Vocabulary, New Aspects and New Resources for Old and New Audiences
87
4.2.1
Vocabulary
89
4.2.2
Creative, Emotional and Personal Aspects
90
4.2.3
Multimedia resources
93
4.3
Engagement over a Period of Time
94
4.4
Learning by Doing and from Peers
95
4.5
Validation of Multiple Perspectives
98
4.5.1
 Criteria for Selection
102
4.5.2
Validation
105
4.6.
Dialogue and Exchange
106
4.6.1
Invitations
106
4.6.2
Authorship
110
4.6.3
Attitudes towards Audience Participation
111
4.6.4
Involvement within the Museum Community
115
5
Conclusions
118
5.1
Summary of the Contribution and Limitation of this Thesis
119
5.1.1
Sustainability Issues
120
5.1.2
Limitations
121
5.2
Recommendations to Museums
122
5.2.1
United We Stand, Divided We Fall
123
5.2.2
Promoting and Guiding Community-Created Content
124
5.2.3
Listen to and Trust the Community
125
5.2.4
Stick Your Neck Out
128
5.3
Design Sensitivities
128
5.3.1
Re-defining the Designer’s Role
129
5.3.2
In Constant Dialogue with the Community
130
5.3.3
Shaping Content Material
131
5.4
Broadening the Scope of the Contribution
132
5.5
Projections for the Future
133
5.6
Linking the Essay and the Articles
134

Group one
135

Group two
136

References
138

List of Figures
153